Clinic Assistant

_**MaNaDr**_ _is the first APAC-based telehealth company to be publicly listed on US Stock Exchange._
- Through our MaNaDr platform, we offer personalized and reliable medical attention to users worldwide. Our platform allows our community of healthcare providers to have a broader reach to users through virtual clinics without any start-up costs and the ability to connect to a global network of peer-to-peer support groups and partners. Our range of seamless and hassle-free telehealth solutions includes teleconsultation services, prescription fulfilment and other personalized services such as weight management programs and gender-specific care._

**Responsibilities**:

- 1. Front Desk and Patient Interaction:_
- Greet patients upon arrival and ensure a welcoming atmosphere.
- Assist patients with the registration process and manage patient intake forms.
- Schedule and confirm patient appointments, both in-person and via telemedicine.
- Answer phone calls, respond to inquiries, and provide information about clinic services.
- **2. Patient Records and Data Management**:_
- Maintain and update patient records accurately and confidentially.
- Assist in managing electronic health records (EHR) and ensure data privacy and security.
- Prepare and organize patient files for consultations and follow-up visits.
- **3. Administrative Support**:_
- Assist with daily administrative tasks, including filing, scanning, and photocopying documents.
- Handle billing, insurance claims, and payment processing.
- Manage office supplies and ensure that the clinic is well-stocked with necessary materials.
- **4. Clinical Support**:_
- Assist healthcare providers during patient examinations and procedures as needed.
- Prepare examination rooms by ensuring they are clean, organized, and stocked with necessary supplies.
- Sterilize and prepare medical instruments and equipment.
- **5. Patient Care and Assistance**:_
- Provide basic patient care, such as measuring vital signs and preparing patients for examinations.
- Educate patients on clinic procedures, services, and post-visit care instructions.
- Assist patients with mobility and ensure their comfort during their visit.
- **6. Coordination and Communication**:_
- Coordinate patient flow within the clinic to ensure efficient operations.
- Communicate effectively with healthcare providers, staff, and patients to facilitate smooth clinic operations.
- Relay messages and follow-up instructions between patients and healthcare providers.
- **7. Compliance and Quality Assurance**:_
- Adhere to clinic policies, procedures, and safety protocols.
- Ensure compliance with healthcare regulations and standards.
- Participate in quality assurance activities and assist in maintaining high standards of care.
- **8. Fulfilment of Telemedicine Operations**:_
- Assist in setting up telemedicine appointments and ensuring patients are comfortable with the technology.
- Ensure all necessary telemedicine equipment and materials are prepared and available.
- Manage the distribution of telemedicine kits or equipment to patients as needed.
- Coordinate the return and maintenance of telemedicine equipment.
- Pack medications accurately and arrange for timely delivery to patients.
- **9. Team Collaboration**:_
- Work collaboratively with the clinic team to ensure efficient operations and high-quality patient care.
- Participate in team meetings and contribute to continuous improvement initiatives.
- **10. Other Duties**:_
- Perform other related duties as assigned by the clinic manager or healthcare providers.
- Assist with special projects and initiatives as needed.

**Job Requirements**
- **1. Education**:_
- Minimum education - High school diploma or equivalent. A diploma or certification in medical assisting or a related field is preferred.
- **2. Experience**:_
- Previous experience in a clinical or healthcare setting is an advantage.
- Familiarity with medical terminology and healthcare procedures.
- **3. Skills and Competencies**:_
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using office software and healthcare management systems.
- Attention to detail and accuracy in handling patient records and administrative tasks.
- Ability to work effectively in a fast-paced environment and handle stressful situations calmly.
- **4. Attributes**:_
- Friendly and approachable demeanor.
- Strong commitment to patient care and customer service.
- Ability to work collaboratively with a diverse team.
- Professionalism, reliability, and a strong work ethic.
- Able to work at Petaling Jaya, Selangor.

**Job Types**: Full-time, Permanent

Pay: From $2,500.00 per month

**Experience**:

- clinical operations: 3 years (required)

Work Location: In person