Changi Experience Ambassador

2 weeks ago

East Singapore Emprego SG Full time

**Location**

Singapore, East

**Job Type**

Contract

**Salary**

$1,800 - $1,950 Per Month

**Date Posted**

20 minutes ago

Additional Details

**Job ID**

104087

**Job Views**

1

**Job Description**:
Roles & Responsibilities
**Do you aspire to work in the World’s Best Airport?**

**Join us today to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations**

Representing Changi Airport Group (CAG) at Terminal 1 to Terminal 4 at both transit and public areas to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations.

**Job Scope**
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Perform end-to-end Lost and found duties, includes attending enquires, generating lost enquire report or found reports, assist with claimant and reconciling processes
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners
- Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures
**Requirements**:

- Good team player, possess a cheerful personality
- Positive attitude, good communicator, inter-personal skills to interact with passengers
- Able to work in a fast pace challenging environment
- Able to work on shifts (including Weekends and Public Holidays)
- Able to start immediately or within short notice
**Salary, Working Hours**

Salary up to $1,950 (Basic + Allowances + Incentives)
- 12-hours rotating shift (8am-8pm, 8pm-8am)
- Work 2 days, Off 2 days
- Training provided

Thank you for your interest but only shortlisted applicants will be notified.

P-Serv Pte Ltd (A PERSOLKELLY Company)

EA License No: 90C3494

RCB No. 1 **(Requires log in to see phone number)** Z

EA Personnel No: R22105553

EA Personnel Name: Jonathan Ng

Tags

changi

experience

ambassador

full

time

changi

airport

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