Consultant, Investigations, Compliance

3 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Responsible for shaping individual and collective behaviours and driving accountability in compliance with a customer-minded culture of ethics and AIA's code of conduct. Investigates conduct that is not in line with AIA's Market Conduct Standard
- Develop and embed market conduct risk framework
- Partner with first line stakeholders to deliver compliance and ethics training and awareness activities
- Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
- Participate and be involved in team initiatives/projects to enhance the market conduct framework
- Carry out adhoc tasks and projects assigned by HOD or supervisor.

**Requirements**:
- At least 5 years of experience with Investigation

LI-SC1
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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