Current jobs related to Manager, Service Management - Queenstown - McDonald's Corporation
-
Management Trainee
1 week ago
Queenstown, Singapore Infinity Assurance Management Full timeAt iAM, your success is our testament! Our organisation is not your usual run-of-the-mill organisation where you are solely valued based your results. We believe in people development and our organisational culture is centred around the motto: “If you do what you love, you'll never work a day in your life." This is an opportunity to be part of one of the...
-
Management Trainee
2 days ago
Queenstown, Singapore Infinity Assurance Management Full timeAt iAM, your success is our testament! Our organisation is not your usual run-of-the-mill organisation where you are solely valued based your results. We believe in people development and our organisational culture is centred around the motto: “If you do what you love, you'll never work a day in your life." This is an opportunity to be part of one of the...
-
Service Manager
1 week ago
Queenstown, Singapore Avaloq Full time**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
-
Servicenow - Service Manage
1 week ago
Queenstown, Singapore BASIL TECHNOLOGIES PTE. LTD. Full time**Service Manager** **The Opportunity**: We are seeking a dynamic and experienced Service Manager with a deep understanding of the ServiceNow platform to lead and optimize our IT service delivery processes. You will be responsible for ensuring the effective and efficient delivery of IT services, leveraging the capabilities of ServiceNow to drive service...
-
IT Service Delivery Manager
2 weeks ago
Queenstown, Singapore Government Organization Full time**Key Responsibilities**: - **Service Delivery Oversight**: - Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs. - Monitor service performance and proactively address any deviations from agreed standards. - **Team Leadership**: - Lead and mentor a team of IT support professionals,...
-
Corporate Benefits Manager
1 week ago
Queenstown, Singapore Infinity Assurance Management Full timeThis is a career opportunity with an insurance agency representing Prudential Assurance Company Singapore Private Limited. This position will provide the individual the opportunity to be mentored by an industry veteran. The individual will also be provided with lots of business opportunities via our **inhouse Lead Generation Campaigns **organised by the...
-
Service Delivery Manager
3 days ago
Queenstown, Singapore Xcellink Pte Ltd Full time $90,000 - $120,000 per yearThe Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security...
-
HR Benefits Manager
2 days ago
Queenstown, Singapore Infinity Assurance Management Full timeiAM is an insurance agency representing Prudential Assurance Company Singapore Private Limited. Our organisation **specializes in corporate and business insurance where B2B sales are involved**. Here at iAM we are committed to nurturing your full potential through: **Mentorship**:Work closely with a highly driven and motivated team who will mentor and guide...
-
Service Delivery Manager
1 week ago
Queenstown, Singapore Adventus Singapore Pte Ltd Full timeThe Service Delivery Associate/Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements’ levels are met and tasked to take on responsibilities during contract transition phases. **Responsibilities**: - Lead and drive the service delivery for assigned accounts -...
-
Regional Service Manager
2 days ago
Queenstown, Singapore Smiths Detection Full time**Company Description** Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make...
Manager, Service Management
2 weeks ago
**Company Description**
McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
- Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)_
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
- Global Technology forging the way_
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
This role plays a key part in ensuring the smooth and reliable operation of McDonald’s global mobile app by leading and coordinating the support services that keep our digital experiences running at scale. Acting as a central link between market teams, vendor support partners, and internal product and platform teams, this role helps safeguard app stability, streamline change delivery, and elevate service performance through data, insight, and collaboration.
With oversight of day-to-day support, vendor performance, KPIs, and incident resolution, this role ensures the mobile app delivers consistent value to markets and customers alike. The role also acts as a trusted partner to the Senior Manager, providing backup leadership and driving communication and alignment with global stakeholders, legal partners, and McDonald’s corporate teams.
McDonald’s uses technology as an engine to grow and transform the business. Our Technology Team is a critical strategic partner committed to delivering innovative, customer centric, reliable products and services.
With the Service Management and Service Management Office teams, are responsible for the global standards and processes that will ensure we continue to deliver technology people want to use, and standardising and improving our technology operations to support the initiative of keeping our systems up and secure.
**Key responsibilities**:
- Acts as back-up to Senior Manager, Service Management
- Tracking and reporting on vendor performance against service level agreements
- Defining, tracking and reporting on support service key KPIs
- Collaboration with vendor support teams to mitigate issues and identify opportunities to improve the app’s support service
- Supporting the external support resources based in IN, HU, US, in facilitation of their deliverables:
- Application support for live and BAU capabilities (incidents and service requests)
- Planning, and deployment of change packages and related configurations for Mobile Order & Pay (MOP), and McDonald’s Delivery Service (MDS)
- Co-ordination of efforts and facilitation of MOP and MDS RFOs and RCAs
- Engagement with other McDonald’s Product teams for incident resolution
- Organising knowledge transfer and appropriate training for external support resources
- Acting as a point of escalation for service-related questions
- Collaboration with other teams (Product, Platform, Data, Loyalty, Security) to ensure service stability and reliability
- Engagement and collaboration with McDonald’s Corporate Service Management Office (this team owns and delivers Major Incident Management and related actions)
- Collaboration with vendors on major incident reports as input for RFO/RCAs into SMO reports
- Assisting Senior Manager, Service Manager with managing service-related communications with the markets and other stakeholders
**Qualifications**
- Strong focus on customer satisfaction
- Articulate, confident, and engaging
- Strong communication and facilitation skills in English
- Ability to deliver information in a business-friendly language
- Project Management skills
- Familiar with Service Management best practices (ie ITIL)
- Familiar with agile project methodology
- Able to rapidly understand new products and technologies. Technical knowledge is an advantage
- Capable of working in an international and culturally diverse environment and experience working with global (virtual) teams preferred
- Capable of adapting to changes in priorities with ease and working to tight timescales
- Ability to build strong relationships at
