
Aog Duty Manager
5 days ago
Summary:
As an AOG Duty Manager at Jet Aviation, you will be responsible for successfully driving the AOG support to Jet Aviation's EMEA customers. In this position you will be responsible for providing support to Jet Aviation European customers. The team of EMEA AOG Duty Managers provide 24/7 service coverage to respond to customer AOG requests and find a solution to dispatch the required resources to recover the aircraft as quickly as possible. Extensive and focused customer communication builds confidence in our superior ability to resolve any problem by deploying the full range of Jet Aviation’s service portfolio. In addition, the AOG Duty Manager is responsible for the administrative handling of the entire AOG project from planning to billing.
**Responsibilities**:
- Responds to customers from Europe or the Middle East (EMEA) AOG request as per 24/7 roster
- Define appropriate AOG solution for customer coordinating and dispatching AOG Aircraft Licenced Engineers, Aircraft Mechanics, tools or materials as required across EMEA
- Assess possibility of aircraft re-location to EMEA base maintenance sites
- Liaises with Jet Aviation sites across the European and Middle East networks, Gulfstream FAST or third parties to find EMEA solution as appropriate
- Liaises with EMEA Aircraft Maintenance support functions to assure efficient and highest quality process
- Provides regular external customer and internal support function feedback
- Performs AOG project administration ensure compliance to company policy and procedures in company identified systems (CAFAM and SAP)
- Prepare billing/invoice, submit warranty or special parts program identification submissions
- Prepare and submit regular and ad-hoc reporting as required
**Requirements**:
- Technical Qualifications in Aircraft Maintenance or compliance or the equivalent of 10 years Aircraft Maintenance Planning
- In depth understanding of the aerospace MRO industry, OEMs, and EASA regulatory framework
- Experience as an Aircraft Maintenance Planner or a Licensed Aircraft Technician or Engineer preferably with Gulf Stream experience
- Ability to work shift work to support EMEA time zones
- Strong communication skills in English
- Language capability in German or French
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