Ms Engineer

11 hours ago


Singapore NTT SINGAPORE PTE. LTD. Full time

The Support Engineer (L1) ensure that IT infrastructure and systems remain operational through identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

**Key Roles and Responsibilities:
- Monitor infrastructure remotely.
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Investigate first line support calls assigned and identify the root cause of incidents and problems.
- Ensure the efficient and comprehensive resolution of incidents and requests.
- Report and escalate issues to 3rd party vendors if necessary.


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