Drink Stall Supervisor

9 hours ago

Singapore CAPITOL MANAGEMENT PTE. LTD. Full time

**Duties/Responsibilities**
- Prepare food/drinks as per customer order.
- Responsible for providing quality food & beverages consistently for all customers.
- Provide excellent customer services at counter.
- Required to follow health, safety and sanitation guidelines to ensure good hygiene standards.
- Maintain cleanliness of preparation area and counter area.
- Cash handling procedures.
- Manpower splanning, recruitment and schedule of monthly duty roaster for drink stall staff.
- Submission of staff attendance and leave etc to office for payroll processing.
- Analysis the cost of goods sold and ensuring staffs to hit monthly KPI sales target.
- Review financial transactions such as budget and payroll records to ensure weekly expenditures are accounted for and authorize.
- Manage the performance of the service - all employees during shifts in the absence of the Outlet Manager, which includes training, supporting busy outlets where necessary, attending to customer complaints and managing a smooth relationship with the store to ensure that customer satisfaction is maximized at all times.
- Being the first point of contact for the customers to ensure that customer complaints are dealt with the a consistent a fair manner & adherence to all company.
- Adhering to the closing procedure in line with the Company’s Policies and Procedures to minimize financial risk to the Company.
- Provide a two way comminucation and nurture an ownership environment with empasis in motivation and teamwork.
- Managing food and beverage day-to-day operations within budget guidelines and to the highest standard.
- Design exeptional menus, purchase goods and continuously make necessary improvements.
- Perform the monthly inventory in designated store.
- Other ad hoc duties from Manager.

**Requirement**
- Minimum 5 years of experience working in coffeeshop environment.
- Willing to work long hours and weekends.
- Up to date with food and beverages trends and best practices.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS system).
- Have relevant experiences handling customers and resolve problems efficiently.

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