Community Manager

2 weeks ago

Queenstown, Singapore Refract Technologies Full time

**About Us**

Refract Technologies is a family of 60+ members and growing. We are engineers, game producers, artists and entrepreneurs, all with deep passion and experience in the gaming and technology industries. We’re here as veterans from the likes of Electronic Arts, Ubisoft, Unity, IGG, Gumi, XII Braves, Creative Technologies & more.

Our vision is to extend human experience beyond reality through innovations in gaming and entertainment. We are game changers.

**The Role**

If you’re a self-driven and digitally-savvy professional with a knack for tactically navigating social media spaces and content generation - we’d love to speak with you

**Requirements**:
**Responsibilities**
- Set, plan and implement social media and communication campaigns and strategies to grow and retain a strong customer base.
- Provide engaging content in various formats, engineer and inspire conversational topics for all social media and professional accounts.
- Act as an ambassador for the brand and ensure inquiries, comments, and complaints on public platforms are handled in a timely and professional manner.
- Monitor, track and report on feedback and online reviews.
- Organise and manage events to boost brand awareness and engagement.
- Coordinate with Marketing, PR and Communications teams to help drive interest in activities and campaigns within the community.
- Liaise with Development and Sales departments to provide relevant and updated information to the community.
- Build strong relationships with customers, industry professionals or influencers, and key journalists
- Stay up-to-date with the latest trends in the XR space, trending community platforms and tools.

**Traits We’re Looking For**
- Passionate about games and emerging technologies.
- Ability to manage and adhere to concurrent timelines and multi-task.
- Excellent verbal communication and writing skills.
- Excellent interpersonal and presentation skills.
- Attention to detail, critical thinker and problem-solver.
- An innate ability to relate to others regardless of background - high emotional intelligence and able to “read the room”.
- Team player able to maintain composure in a fast-paced environment even under stress.

**Skills and Experience Required**
- Experience as a Community Manager or similar roles involving managing digital or shared spaces.
- Experience in leading and planning community initiatives.
- Proficiency and deep interest in content creation tools such as (e.g. video editing, streaming, and/or design) and content platforms (Youtube, Twitch, Tiktok, or more).
- Ability to identify, track and assess relevant community KPIs.
- Ability to interpret web/platform metrics and measure performance.
- Hands-on experience with social media management and user/customer engagement.

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