Assistant Manager/manager

1 week ago

Singapore Singapore Power Full time

SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.

We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today

**What You'll Do**:

- Develop systems and processes and manage the day-to-day activities relating to the Customer Feedback Management System
- Assist in conducting market research, industry benchmark, calibration sessions and surveys to identify / implement trends and best practices to improve service quality levels
- Plan and execute initiatives and programs relating to Service Quality
- Manage and conduct customer service standard assessments and quality assurance
- Develop and manage centralised depository of key performance data, including data analysis
- Any other ad-hoc duties as and when assigned

**What You'll Need**:

- At least a Degree with 4 - 5 years relevant experience preferably in Service Quality and/ or Customer Service
- Experience in conducting surveys, customer feedback management and customer relationship management will be advantageous
- Possesses a strategic mind set on organizational service quality
- Independent and self-driven, with ability to work in a fast-paced environment
- Strong analytical skills with an eye for details
- Excellent written and verbal communication and interpersonal skills, with good command of English language
- Possess strong problem-solving skills and ability to handle impromptu situations

LI-DNI

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

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