
Beauty Centre Manager
1 week ago
**1. Daily Operations Management**
- Oversee the overall daily operations of the beauty centre to ensure smooth and efficient workflow.
- Supervise appointment scheduling, customer service procedures, and treatment flow to maintain high client satisfaction.
- Manage stock levels, order supplies when needed, and control expenses to ensure cost-efficiency.
**2. Team Leadership & Staff Management**
- Lead and motivate the beautician team, cultivating a positive and collaborative work environment.
- Manage staff scheduling, attendance, and performance appraisals.
- Conduct recruitment, onboarding, training, and continuous development of new and existing staff.
**3. Customer Service & Sales**
- Handle customer feedback and resolve complaints professionally to retain customer loyalty.
- Drive sales performance by promoting services and products effectively.
- Monitor customer treatment progress and follow up with membership and retention strategies.
**4. Marketing & Brand Image**
- Support and execute marketing campaigns and in-house promotions to attract new clients.
- Work with the marketing team to enhance brand visibility and awareness.Ensure that the centre maintains a clean, professional, and premium image at all times.
**Job Requirements**
**Basic Qualifications**
- At least 2 years of working experience in the beauty industry, with 1+ year in a supervisory or management role.
- Strong knowledge of facial, body treatments, and equipment is preferred.
**Skills & Competencies**
- Excellent interpersonal and communication skills with strong customer service orientation.
- Proven team management and leadership skills.
- Sales-driven with the ability to motivate staff to meet targets.
- Proficient in basic office software (Excel, Word) and appointment management systems.
**Additional Requirements**
- Well-groomed, presentable, and professional demeanor.
- Positive attitude, high sense of responsibility, and able to work under pressure.
- Willing to work on weekends and public holidays on a rotating shift basis.
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