Cpaas Product Operations Expert

1 week ago

Downtown Core, Singapore W-Consulting Full time

**Key Responsibilities**:
**Market Entry Strategies and Sales Support**:

- Remain informed about product advancements and industry developments to comprehend market needs and customer use cases for CPaaS offerings (A2P SMS, ChatApps, Voice).
- Develop supporting materials for product go-to-market initiatives, including sales manuals, technical evaluations, customer success stories, and competitive analyses.
- Collaborate closely with sales teams and clients across various regions to deliver solutions that effectively address their challenges.

**Digital Advocacy and Self-Service Empowerment**:

- Demonstrate strong communication abilities and work efficiently with diverse teams across regions and departments to achieve product revenue goals.
- Collect best practices and standardize solutions to improve the cross-product service experience.

**Commercial Strategy and Expansion**:

- Formulate detailed go-to-market strategies with clear execution steps in partnership with internal and sales teams.
- Engage with customers to gather feedback and insights, sharing these with internal product development teams to enhance products and close gaps.

**Position Requirements**:
**Strategic Market Leadership**:

- Create and refine comprehensive go-to-market strategies in collaboration with key regional sales teams.
- Lead the implementation with precision and influence to enhance market engagement and drive revenue growth.

**Understanding of Communication Technologies**:
**Resilience and Proactive Problem-Solving**:

- Demonstrate strong resilience under pressure, taking the initiative to address complex challenges.
- Maintain a strong sense of responsibility and ownership to ensure project success and accountability within the team.

**Advanced Communication and Innovation Skills**:

- Exhibit outstanding communication skills, promoting synergy among immediate and cross-departmental teams.
- Innovate and utilize collaborative resources to achieve significant results.

**Backlog Prioritization for Product Quality**:

- Effectively prioritize product backlogs, aligning tasks with the highest business value and user demand to facilitate ongoing product improvement and customer satisfaction.

**Bilingual Proficiency for Global Collaboration**:

- Fluent in both English and Mandarin, enabling effective collaboration with product development teams in China and facilitating seamless cross-cultural interactions.

**Educational and Professional Background**:

- Possess a bachelor’s degree or higher in Engineering or a related field.
- Have at least 3+ years of relevant experience in developing and executing go-to-market strategies, preferably within the CPaaS sector.

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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