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Business Analyst

3 weeks ago

Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

**Key Responsibilities:
- Assist the Team Lead or Lead Business Analyst as a Functional Analyst
- Perform business and functional analysis (end to end) for Cash Management services and products for Asia Pacific countries;
- Provide viable solutions that improve operational efficiency, user experience, and delivers business initiatives that is inline with Solution
- Strong verbal and written communication skills, attention to details, strong work ethic, team spirit, exceptional customer serving attitude. Operations experience will be added advantage
- Produce requirements in the form of Users Story to vendors and review vendor FS (where applicable), review and sign-off the artefacts and solutions produced by the vendor (where applicable). Drive User Story grooming with vendor and closes all doubts from vendor.
- To identify and map information requirement between Client and internal systems and external parties i.e. Clearing House, Partner Banks, Local Service Providers or Outsourced Service Providers. Continuous update of the Application Interface Specification
- Escalate issues in an effective manner and resolve these in conjunction with the rest of the team and/or the vendor
- Review designs from Technical Teams/Vendor (where applicable)
- Review solutions from Technical Teams/Vendors (from functional view point that it fulfils the requirements objectively)
- To review SIT cases, analyse defect(s) raised by Test team; Liaise with internal Product Owner and/or vendor on fixes delivery date
- To define UAT cases/plan and be a liaison between project stakeholders and testing team during Testing Phase. Ensure defects reported are tracked, follow-up and closed timely. Establish and maintain close communication with Business and Operation to support day-to-day operation
- Provide support on clarification during SIT/UAT, Regression testing and Rehearsal testing
- To working independently to resolve issues and/or identify solutions and escalate in timely manner.
- To supports and plan for users’ participation in Deployments and Implementation Users Sanity and/or Penny Testing (PVT)

**Key Requirements:
- 6+ years of experience in above technical skills
- Contribute towards the end-to-end solutioning for these new products
- Contribute towards defect leakage and quality improvement initiatives
- To share support and expertise by providing training and knowledge sharing sessions