Avp, IT Asset

The Technology Governance & Control Team (TGCT) at SMBC Singapore is responsible for overseeing the governance and control of IT system development, IT service management, IT operations and support functions. The team plays a crucial role in ensuring that technology is developed, deployed, and managed responsibly, in line with global technology governance standards and best practices.

**Responsibilities**:
1. **IT Asset & Service Management Strategy**:

- Develop and implement comprehensive IT asset & service management strategies that align with organizational goals.
- Develop a strategic roadmap for the implementation of IT Asset and Service Management across the APAC region, facilitating the globalization of processes and practices in this domain.

2. **Project Management**:

- Lead IT asset & service management projects leveraging ServiceNow to automate and streamline asset & service management processes.
- Collaborate with cross-functional teams to ensure project deliverables are met on time and within scope, particularly during branch onboarding to ServiceNow.

3. **Process Design and Improvement**:

- Design, document, and implement standardized processes for ITAM & ITSM, ensuring compliance with industry best practices.
- Continuously assess and improve both ITAM and ITSM processes for efficiency and effectiveness, using methodologies like Lean and Six Sigma.

4. **Governance and Compliance**:

- Establish governance frameworks and guidelines to ensure compliance with internal policies and regulatory requirements related to ITAM and ITSM.
- Create and maintain documentation for ITAM and ITSM processes, including policies, procedures, and standards.

5. **Branch Onboarding Support**:

- Facilitate the onboarding process for various branches to ServiceNow for ITSM and ITAM, ensuring smooth transitions and integration into existing workflows.
- Provide guidance and support to branch teams on best practices for using ServiceNow, specifically tailored for IT asset management and IT service processes.

6. **Reporting and Analytics**:

- Develop and present regular reports on IT asset utilization, lifecycle status, and compliance metrics to stakeholders.
- Utilize data analytics to inform decision-making and optimize ITAM and ITSM practices.

7. **Training and Support**:

- Provide comprehensive training and support to team members and branch personnel on ITAM & ITSM processes and ServiceNow functionalities.
- Act as a point of contact for ITAM and ITSM inquiries and support, fostering a culture of continuous improvement.

8. **Stakeholder Engagement**:

- Engage with key stakeholders to gather requirements, identify pain points, and drive process enhancements across ITAM and ITSM.
- Foster strong relationships with branch leaders to ensure alignment and support during onboarding and ongoing operations.

**Qualifications**
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of years of experience in IT asset management and IT service management.
- Proven experience with ServiceNow, particularly in asset management and ITSM modules.
- Strong understanding of IT governance frameworks and compliance requirements in both ITAM and ITSM contexts.
- Excellent analytical, problem-solving, and project management skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

**Preferred Qualifications**
- ITIL certification or equivalent knowledge in IT service management.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Knowledge of current trends in ITAM and ITSM best practices.