Product Technology Consultant

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Our team is looking for a Product & Technology Consultant who will be a part of our Professional Services and Delivery team. This is a high impact opportunity that consults our agency customers on Sabre Solution & technology integrations. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.

Role and Responsibilities:
Customer Business Landscape Assessment- Understand and documents the customers current state with focus on the business pain points. (technical and operational)- Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.- Demonstrates/ Quantifies the value of the solution

IT Assessment & Sales Pitch- Leads technical and operational aspects of engagements- Performs prospect’s technical needs evaluation- Constructs a Solution set composed of Sabre and technology partner products/services- Ensures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.

Technology partner network development- Proactively identifies and builds working relationship with technology partners

Customer relationship- Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case- Maintains a very close working relationship with customer’s key stakeholders- Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc- Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness- Prepare and conduct regular customer reviews- Promote awareness and encourage adoption of new released functionalities and related benefit to customers’ business- Review product adoption and opportunities to optimise usage- Manages customer perception by focusing the customer success and benefits of adopting Sabre technology

Duty of care- Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.- Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impact- Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenge

Qualifications and Education Requirements:
- Minimum 3 years of travel industry work experience- Bachelor’s degree in Tourism & Hospitality or related- Deep knowledge & understanding of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations.- Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering- Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives- Excellent customer service and communication skills-
- Ability to analyze and trouble-shoot system related issues- Excellent written and verbal communication / presentation skills- Attention to detail and ability to multi-task to support multiple customers- Knowledge of NDC

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