Store Manager

2 weeks ago


Singapore Tiffany & Co Full time

POSITION

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about retail and leading a team?
- Do you love making a difference and working in a high performing team?

**Responsibilities**

**Achieve/Exceed Store Sales Plan**
- Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
- Understand and analyses the business needs, productivity, KPIs and provide business insights
- Lead the execution of retail excellence standards
- Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

**Building a High-Performance Team**
- Drive regular performance conversations at store and Client Advisor level to motivate and engage team
- Align resources to reflect the store needs traffic, client profile and product potential
- Managing staff costs and headcount within pre-approved budget
- Execute team training plan for store
- Address and action performance management issues in a timely manner through consistent feedback
- Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
- Recruit and develop talent pipeline
- Maintain employee engagement through Tiffany value driven leadership and employee recognition.
- Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

**Build Client Portfolio**
- Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
- Build and develop best in class client centric teams
- Execute events in partnership with PR and gain business alignment with a commercial goal
- Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio
- Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
- Ensure all Client Advisors achieve CD100 objectives
- Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

**Operational Excellence**
- Manage efficient Back of House and ensure consistency with established operational procedures
- Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
- Identify and execute efficiencies and best practices.

**Customer Service/In-Store Experience**
- Ensure highest levels of in-store luxury experience at all times
- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
- Embody and inspire the highest luxury standards in presentation and behavior of all the staff
- Share client feedback received on Voice of Customer Survey to improve customer service
- Manage customer issues and complaints.

**Qualifications**
- Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
- Excellent team management experience, building and growing high performing teams
- Proven track record in store operations with managing profitability and operations efficiencies.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.etc).

LI-SK1



  • Singapore Well Bred Store Full time

    Company OverviewWelcome to Well Bred Store, where we pride ourselves on delivering exceptional customer experiences through our passion for fashion and commitment to excellence. Our team of dedicated professionals strive to create a welcoming and inclusive environment that inspires our customers to explore their personal style.Job TitleRetail AssociateJob...


  • Singapore HWEE HONG STORE (1998) Full time

    Looking for Store Manager **Responsibilities**: 1. Ensure high levels of customer satisfaction through excellent sales service. 2. Ascertain customers' needs and wants. 3. Manage point of sales processes. 4. End-to-end operations of a retail stores. 5. Oversees the order fulfilment processes for customers. 6. Inventory management, Stocktaking,...

  • Store Supervisor

    7 days ago


    Singapore KIM YONG DEPARTMENT STORE Full time

    Managing overall store operations, recruiting and scheduling employees, training, following on work results and others. Over seeing pricing and stock control. Deal with customers queries and complaints and ensuring high levels of customers satisfactions through excellent service. Managing Budget. Meeting sales goals

  • Store Manager

    1 day ago


    Singapore YEA SOUP PTE. LTD. Full time

    A store manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. Also known as a store supervisor. We are looking for a professional and customer service-oriented...

  • Store Manager

    2 weeks ago


    Singapore AZORA PRIVATE LIMITED Full time

    We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. **Store Manager...

  • Store Manager

    1 week ago


    Singapore PORELESS SKIN PTE. LTD. Full time

    Beautysaloon store looking for Store Manager. Responsible for 8hours operation of the store. Strong communication skills and excellent service skills Plan and manage the daily activities at store level. Store manager of a beauty saloon 5day week per month 4000sgd

  • Store Manager

    1 day ago


    Singapore LVMH Full time

    **Position**: Store Manager **Profile**: **Store Manager** The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Your main aim will be to bring great experience to customers and passionately inspire customer loyalty to...

  • Store Manager

    2 weeks ago


    Singapore WHITE-KYI-KYI EMPLOYMENT AGENCY Full time

    **Responsibilities**: Retail Store Manager. Manage store visual merchandising. Manage inventory, including ordering, receiving and stocking products to maintain the right stock levels. Train and ensure store employees to provide professional and excellent customer services. Train and ensure store employees to know the products well and be able to promote...

  • Store Manager

    1 week ago


    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Store Manager

    1 day ago


    Singapore Sephora Full time

    **Store Manager** The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Your main aim will be to bring great experience to customers and passionately inspire customer loyalty to Sephora, aiming to fulfill Sephora Vision....

  • Store Manager

    10 hours ago


    Singapore JointHire Singapore Pte Ltd. Full time

    Manage daily store operations to ensure seamless and smooth customer experience. - Implement and administer Inventory Purchasing / Receiving Procedures. - Deal with all issues that arise from staff or customers (complaints, grievances and etc.) - Implement and manage in-store service standards and customer service & rewards systems. - Manage store equipment...

  • Store Manager

    1 week ago


    Singapore LVMH Full time

    **Position**: Store Manager **Profile**: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...

  • Store Manager

    10 hours ago


    Singapore TIANTIAN RECRUITMENT PTE. LTD. Full time

    **Store Manager Responsibilities**: - Delivering excellent service to ensure high levels of customer satisfaction. - Motivating the sales team to meet sales objectives by training and mentoring staff. - Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. -...

  • Store Manager

    4 days ago


    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Store Manager

    7 days ago


    Singapore PLAIN VANILLA BAKERY PTE. LTD. Full time

    **Responsibilities**: - Manage daily store operations to ensure seamless and smooth customer experience. - Implement and manage in-store service standards and customer service and rewards systems. - Deal with all issues that arise from customers and staff (complaints, grievances etc). - Implement and administer Inventory Purchasing / Receiving Procedures. -...

  • Store Manager

    1 week ago


    Singapore Adidas Full time

    Purpose/ Mission: - The main accountability of the store manager is drive store profitability while maintaining staff productivity and fostering an active selling environment. The - same can be explained as follows: - Meeting or exceeding store sales and profit targets. - Managing all resources within the store to provide customers with a leading shopping...

  • Store Manager

    1 week ago


    Singapore EON ATLANTIC FOOTWEAR PTE. LTD. Full time

    To manage store sales performance, coordinate in-store promotional activity; managing store operation, recruitment and team building. - Report to Sales & Operations Manager to plan sales forecast daily, weekly, monthly, and set team share target. - Work with Sales & Operation Manager to achieve sales goals through key metric (CR%, ADS, IPT), ensure the...

  • Store Manager

    1 week ago


    Singapore YUANYII AGENCY PTE. LTD. Full time

    **Store Manager Responsibilities**: - Delivering excellent service to ensure high levels of customer satisfaction. - Motivating the sales team to meet sales objectives by training and mentoring staff. - Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. -...

  • Store Supervisor

    2 weeks ago


    Singapore KIM YONG DEPARTMENT STORE Full time

    **comfortable dealing with customers and suppliers, ability to motivate staff members, strong customer service skills, attention to details, financial acumen, communication skills, and management skills. **. Managing finances and preparing an annual budget. Keeping records of expenditure, sales figures, and employee performance.

  • Store Manager

    4 days ago


    Singapore MICROMATE EMPLOYMENT SERVICES PTE. LTD. Full time

    Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability - Meeting sales goals by training, motivating, mentoring and providing feedback to store staff - Ensuring high levels of customers satisfaction through excellent service - Complete store administration and ensure compliance with policies and procedures -...