Dir Strategic Account Ops

2 weeks ago

Singapore Crane Worldwide Logistics (Singapore) Pte Ltd Full time

Communication:

- Building and maintaining daily and long-term relationships with vendors, a crucial aspect of the role that directly impacts account growth and retention strategies.
- Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
- Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
- Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
- Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
- Managing a highly skilled team of employees.
- Engaging in all strategic RFQ opportunities.
- Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
- The role will involve 50% client-facing activities.

Financial:

- Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
- Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
- Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
- Maintains accounts receivable (AR) below a specific percentage per the company's goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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