
Senior Uc Engineer
1 day ago
Key Responsibilities
Responsible for user satisfaction on project deliverables.
Manage projects, engineering design of Avaya Call Center Infrastructure (Avaya CM, System Manager, Session Manager, Session Border Controller, Gateway and etc)
Collaborate with vendor and business users effectively
Ability to work independently with strong sense of ownership and commitment.
Able to articulate complex technical solutions to a wide audience
Must be able to work in a fast-paced work environment
Key Requirements
Over 7+ years’ experience as Senior UC Engineer, including a minimum of 3+ years in technical Lead role for UC/ CC enterprise solutions
Experience in Unified Communication and Contact Center technology platforms; preferably with Unified communication (CM, CTI, SMGR, SM, AES, AMS, Breeze, Gateway, Session Border Controller) and Contact Center Technology (Avaya IX contact Center, CMS, WFO, ACR, Experience portal and Proactive Outreach Manager)
Familiar with Digital Signal Processing, voices codecs (G711/G729), telephony signally (ISDN PRI/H323/SIP) and telephony protocols
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