Risk Investigation

1 week ago

Singapore SALT TALENT SEARCH PTE. LTD. Full time

SALT Talent is hiring Risk Investigation Specialist for an Information Technology client on 12-months & extendable contract role.

**About the role**:

- To support Trust team in making sure tickets and queues are within service level agreement
- Educate users on how to maintain security and safety while using the platform responsibly
- Investigate complex situations and potential fraud surfaced in escalations
- Understand our risk systems and investigate account patterns
- Maintain high levels of confidentiality while performing investigations
- Comprehensively document investigations
- Develop and maintain a comprehensive understanding of online fraud
- Demonstrate great judgment and be open to sharing what you know with others

**Qualifications**:

- 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
- Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours.
- Excellent interpersonal and communication skills, both written and verbal
- Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
- Ability to remain calm in time sensitive situations
- Detail oriented: you do your due diligence when completing an investigation

CEI No: R1659595 / EA No: 07C3147

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