Customer Quality Assurance

2 weeks ago

Singapore People Profilers Full time

Job Description:
**Customer Quality Assurance Asst. Engineer**
- ** Salary up to $2.5K + AWS + VB**:

- **Location: Tuas, Transport picks up CCK & Boon Lay MRT**:

- **No experience is welcome**

**Responsibilities**:

- Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customer's needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
- Track supplier quality by means of incoming inspection when required or arise from Customer complaints. Update results in the SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
- Familiar with and comply with international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
- Liaising with relevant departments to effectively close Customer complaints
- Maintain records in SAP
- Operate Laboratory test equipment when required
- Assist Customers with Technical enquiries e.g Product Test Reports, RoHS, REACH, CE
- Supplier claim processes and 8D report.
- Prepare and issue Customer Test Certificates & COC
- Assist in other daily activities related to the QA department as assigned by Superior.

**Requirements**:

- Min. ITE or Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
- Min. 1- 2 years experience in electrical/electronic product testing and qualification.
- Knowledge of ISO 9001: 2015 QMS standard.
- Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
- Prior experience in SAP systems is required for this role. Knowledge of cable product testing is an added advantage.
- Good customer handling skills and ability to communicate to all levels in the organization
- Proficient in Microsoft Word and Excel

**Job Reference. L58R655R**

**Your interest will be treated in strict confidence.**

**People Profilers Pte Ltd**

**DID: 6950 9739**

**Liu Yanping**

**EA License No. 02C4944**

**Registration No. R22107669**

Salary Package:
S$ 2,500.00 - 3,000.00 (Singapore Dollar)

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