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Account Servicing Officer intermediate

2 weeks ago


Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

Experience in customer service, telemarketing and call centre

collections and payments experience.

JD:
**Responsibilities**:

- Contact delinquent customers for payment and containing flow of delinquent accounts.
- Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
- Review customers' profiles and introduce the most effective collection actions.
- Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.
- Escalate irregular cases promptly to team leader for advice and direction.

**Requirements**:

- 6 months contract, with extension option by Bank.
- Minimum diploma holder with 1 year of relevant experience.
- Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
- Good communication skills, preferably proficient in multiple languages / dialects.
- Emotionally resilient with good negotiation skills.
- Good analytical and decision-making skills.
- A team player with good interpersonal skills.