Desktop Support Engineer

1 week ago


Singapore GEMS PARTNERS NETWORK PTE. LTD. Full time

**Client deployment**:

- Sunview Way, Pioneer
- Marina Bay Financial Centre, CBD
- Mapletree Business City, Pasir Panjang

**Working schedule, Shift Rotating Basis**:

- Mondays to Fridays (7am-4pm, 10am-7pm)
- Adhoc weekend overtime required based on project demands (OT claimable)

**Responsibilities**:

- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in Office 365 support and troubleshooting preferred
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Support queries, escalation, problem determination, resolution
- Responsible for providing excellent support and timely service.
- Involved in projects such as migration, relocation and hardware refresh.
- Users profile administration
- May require to work on Saturdays depending on project requirements.

**Requirements**:

- Minimum ITE / Diploma in IT or equivalent
- At least 1-2 year(s) of working experience in IT field
- User support experience is preferred
- Basic networking support & supporting in OS platform
- Able to work under pressure and in a fast paced environment

**GEMS Recruit/EA License: 23C1459**

**EA Personnel No: R1442379 (Jasmine Chin Yan Min)



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