
Consultant Nutritionist
2 weeks ago
Deliver training to retail staff
- Timely updates on product information to retail staff by developing:
- New product factsheets
- Product newsflash on need basis, e.g. competitor’s product comparison
- Memo on need basis, e.g. handling of negative news
- Key new product training (aka mini-training)
- Newsflash on monthly promotion mailer
- Coach staff on customer service/sales skills when conveying feedback received from customers.
- Ensure timely response to customer enquiries, feedback, appeals, etc.
- Guide retail staff in handling customer’s enquiries, feedback, appeals, etc.
- Update Excellence Service Award score
- Assist in information vetting for marketing materials
- Daily summary report of Zopim Livechat & other reports (on need basis)
- Ensure update of in-store coaching record & filing of reports & coaching checklists
- Update staff list
- Develop and conduct public talks on health and nutrition topics
- Participate in road shows
- Promote and sell products during such events
- Be part of road show staff force providing product information to public members
- Any other ad-hoc duties assigned as and when by superior
**Job Requirements**:
- Good customer service attitude
- Good oral and written communication abilities
- Good interpersonal skills
- Resourceful & organized
- Proficient in spoken and written English. Chinese preferred as required to liaise with Chinese-speaking customers
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