Portfolio Assoc. Director

A Portfolio Assoc. Director is responsible for managing a service team, leading services sales and overseeing the implementation of Enablon software solutions for our customers. The Portfolio Assoc. Director is also responsible for enforcing the directives of the PMO within the PS organization and within project teams.

Within our Professional Services Organization, the Portfolio Assoc. Director works closely with the PMO, project teams, product managers, key account executives, partners and customers to ensure the successful sales and delivery of our solutions.

This individual has strong management experience, demonstrates great leadership with excellent communication and organizational skills and a strong focus on customer delight.

**Responsibilities**:
**_PS Governance and Team Development _**
- Act as a point of contact for PS services
- Manage a Professional Services team
- Work with WK/Enablon teams (recruiters, HR, etc.) to acquire and board staff

**_Sales _**
- Support sales cycle to position services, and define project implementation proposals
- Anticipate project and account needs (proactive as opposed to reactive)
- Participate in the account planning meetings
- Reviews and approves SOWs, CRs, Salesforce Opportunities and Quotes, etc. prepared by Project Managers. Validate pricing at his/her authorized level.

**_Project Delivery _**
- Lead client service delivery
- Ensure PMO Guidelines and Best Practices are followed during project implementation.
- Perform / Assist with Project Process Audits. Ensure process compliance (Governance, PSR, budget updates, Staffing )
- Oversee client implementations. Support and provide guidance to project managers from the initiation to the closure of the projects
- Drive/improve services quality and client satisfaction
- Attends Steering Committee meetings with clients and Enablon Account Management.
- Resolve conflicts, escalations
- Manage expectations and help manage to "zero surprises"
- Identify and manage risks
- Facilitate communication between different departments, actors and clients
- Resolve conflicts, escalations
- Maintain client relationships

**Experience**:
At least 10 years of professional experience working on software or integration projects, project management and implementation of software solutions for large companies At least 5 years in leadership of a services team Strong and demonstrated ability to build lasting relationships with clients/partners Successful experience in sales of professional services. A proven track record for project planning, delivery, control and completion Implementation of a process improvement initiatives.

**Education**:
Bachelor’s degree or equivalent

**Training and Certifications**:
External Training: Leadership, Sales, Communication, PMP, PMO Enablon Certification: Advisory

**Skills, Competencies and Values**:
**_Work Knowledge _**
- Supervise the simultaneous delivery of large project implementations simultaneously
- Deliver projects on time and on budget
- Manage resource allocations for projects
- Report on progress and provide relevant information during project reviews
- Understand the strategic management framework: Performance, Risk and Compliance
- Ensure compliance to Enablon processes and methods as defined by the PMO
- Facilitate process improvements and best practices as defined by the PMO Contribute to process improvements and best practices

**_Performance Standards _**
- Detail-oriented
- Self-motivated
- Highly organized
- High productivity
- Solid problem-solving skills
- Accountable, take ownership
- Escalate issues when appropriate
- Pro-active
- Help the team to become more productive

**_Teamwork _**
- Respectful of others
- Build good relationship with people outside of PS
- Cooperate with others
- Foster teamwork and sharing of best practices across teams and regions

**_Team Management and Leadership _**
- Manage a team of 6 to 12
- Drive team evaluations and career management
- Provide guidance to team in order to meet the service and their individual objectives
- Coach his/her team
- Mentor one or two high potential employees
- Motivate team
- Identify great performers
- Build a world class, high performing team;
- Hire great people
- Make sure the team follows company values
- Demonstrate leadership across Enablon

**_Customer Impact _**
- Drive the services team to meet customer delight objectives
- Promote customer delight values within Enablon
- Build relationship with customer key personnel
- Demonstrate timely client interactions
- Set client expectations
- Take ownership of client issues
- Develop and review customer success stories
- Bring new ideas to develop customer satisfaction
- Contribute to increase the perceived value of Enablon within customers
- Administrate project surveys as directed by the PMO

**_Sales Impact _**
- Positively influence and add value to sales cycles
- Position service offerings and help closing deals
- Coordinate proposals with sales team