Payments - Client Technical Implementation Manager

**JOB DESCRIPTION**
J.P. Morgan Payments is a premier service provider of Payment solutions comprising of Treasury Services, Merchant Acquiring, Global Trade and Commercial Card. We are a payment partner to all clients from small and medium-sized businesses to the world’s largest institutions and most renowned brands. Our investments in transformational technology, exceptional service and seamless execution help our clients around the world reduce risk, drive efficiency and capture opportunities in business model shifts such as eCommerce marketplace and B2B2C.

We are committed to making it as easy as possible for clients to do business with us. J.P. Morgan Payments Implementation function lead our clients through the onboarding process quickly, securely and without surprises. This is achieved through disciplined project governance and proven methodology, combined with deep knowledge of our products and award-winning technology. This team works across the firm globally in close co-ordination with partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to drive outcomes in line with client’s expectation and contribute to shaping investment strategies and global operating model in-line with local regulations.

As a Technical Implementation Manager, you will be responsible for the client onboarding experience end-to-end, manage the overall implementation project & deliver integrated J.P.Morgan technology & product solutions with excellence.

**Job responsibilities**:

- Represent J.P.Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience during complex Payments product implementations with clients around the world.
- Provide client and internal partner with consultative advice regarding technical aspects of Payments solutions, including request for proposal RFP responses, client presentations and client meetings.
- Consult client to improve their treasury, finance and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed at the Sales process.
- Lead implementation projects comprising of client-facing activities such as conducting workshops to scope & refine solutions, translating requirements into technical specifications, establishing project plans and governance, executing product testing and managing legal documentation.
- Ensure compliance with audit and controls policies and procedures with active focus on risk management.
- Drive improvements to J.P. Morgan Payments global operating model with internal partners to deliver high client satisfaction and internal efficiencies

**Required qualifications, capabilities, and skills**:

- Bachelor’s Degree in Computer Science
- 5 years or more of relevant industry experience in Transaction Banking, Corporate Finance or Payment service providers like Fintech or Merchant Acquiring.
- Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, global organization.
- Strong and effective communication and presentation skills.
- Self-motivation, initiative, personal ownership and strong client focus.
- Creative problem solving and sound judgement.
- Detail oriented and methodical.
- Possess strong project management discipline.

**Preferred qualifications, capabilities, and skills**:

- Technical familiarity with file/data transfer technologies like API, SFTP, ISO XML, SWIFT etc would be an advantage.
- Held positions in client-facing roles and proven or certified project management experience preferred.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and inst