Global Desktop Services Manager

2 weeks ago


Singapore GATEWAY SEARCH PTE. LTD. Full time

**Responsibilities**
- Develop and implement a comprehensive global desktop service strategy to effectively address diverse business requirements, encompassing hardware and software support, issue resolution, user training, and more.
- Lead a cross-regional desktop service team, ensuring team members possess the necessary expertise to deliver efficient and high-quality support to users across different regions.
- Manage the desktop service budget to optimize resource allocation, while also assessing and advocating for the adoption of new technologies to enhance service efficiency.
- Establish and uphold global desktop support standards and best practices, ensuring adherence to regulatory and security protocols.
- Collaborate closely with IT infrastructure, information security, and network teams to uphold desktop environment security, stability, and integration.
- Generate reports on key performance indicators for desktop support, such as response time, issue resolution rate, and user satisfaction.
- Stay abreast of emerging technologies and industry trends, ensuring the desktop services team remains proactive and responsive to advancements.
- Develop and implement employee training initiatives to enhance team skillsets and flexibility, fostering continuous improvement within the team.

**Requirements**:

- Bachelor degree in IT
- Minimum 8 years of working experience in global desktop services or related fields
- Minimum 3 years in desktop service team management positions.
- Experience in managing cross-cultural teams on a global scale, with excellent leadership and team-building skills.
- Deep technical background, understanding of desktop support tools, IT service management and hardware/software infrastructure, including Microsoft O365 series, AD/AAD, SCCM/Intune, notebooks and printers from major manufacturers, etc.
- Excellent communication and coordination skills, able to communicate effectively with employees and leadership at all levels.
- Strong problem-solving and decision-making skills, able to manage multiple tasks in a high-pressure environment.
- Strong customer service orientation, pursuing excellent service quality and user satisfaction.
- Have a deep understanding of security compliance and be able to ensure that desktop services comply with relevant regulations and standards.

**To Apply**

All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
EA Licence No: 19C9807 | Registration No: R1223789


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