Specialist, Network
1 week ago
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
**Responsibilities**:
- Proactive monitoring and Incident/Fault management for Corp IP Infrastructure
- Ensure that technical and managerial escalation and communication to stake holders are done whenever necessary
- Managing Corp IP network hardware faults promptly including tracking of time taken for diagnosis, RMA dispatch, replacement of faulty unit and return of faulty unit.
- Liaise and coordinate with internal stake holders, providers and partners to ensure swift and efficient resolution of faults
- Schedule and execute break-fix changes to mitigate infrastructure faults.
- Impact analysis on scheduled changes / faults / outage on provider and internal networks. (e.g. Fiber cuts, Fiber diversions, submarine cable failure etc.)
- Identify areas of improvements to reduce Infrastructure faults and improve monitoring capability.
- Generating daily, weekly and monthly report on Infrastructure fault rate and trending
- Knowledge on Juniper and Cisco devices
- Some knowledge on SDH network.
- Required to carry out staggered duties and rotational standby duties after office hours
- A good Diploma in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems.
- 1 - 2 years of hands-on experience
- Understanding of Internet routing protocols and technologies including TCP/IP, OSFP, ISIS, BGP, MPLS etc
- Knowledge of routers/switches architecture and analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
- Those who have the followings will have added advantage:
- Cisco certifications (CCNA, CCNP) or Juniper certifications (JNCIA, JNCIS)
- Working experience in the operation of IP network of global service providers.
- Experience and strong understanding in Systems such as Servers, Firewall, Storage.
- Possess good interpersonal and communication skills.
- Self-starter and highly driven with the ability to work independently, as well as in a team.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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