Provisioning Technician I

3 days ago

Singapore Lumen Full time

About Lumen

The Role

The Main Responsibilities
- Performs data entry to process orders within multiple systems (internal and/or external). Updates all system notes to ensure latest order status is accurately reflected in the orders systems.
- Verifies customer orders by ensuring all relevant information is contained and accurate in the order to issue an access service request. Owns and resolves all issues or related problematic activities against assigned orders. Coordinate with internal regional, cross-regional team, cross functional team to clarify network orders requirements
- Issues and manages customer orders to 3rd Party vendors ensuring timely and accurate delivery of service.
- Drives vendor escalations to first & second level to drive Firm Order Commitment
- Analyses, troubleshoot, isolate and correct complex issues across multi-vendor, multi-layer carrier networks and internal stakeholders.
- Responds to requests and provides assistance to other internal departments with system/task related inquiries or processes.
- Ensure that requirements are met with sufficient planning, execution and validation according to the original customer objective
- Handle decommission of network services & product following the defined process and guideline.
- Act as the provisioning process SME. Proactive in identifying and suggesting process improvements that can increase service delivery efficiency, handover times and customer satisfaction
- Participate in weekly vendor calls to bring up high priority and escalation orders for vendor attention, follow-up & improvement.
- Provide detail reports and comprehensive summaries on weekly, monthly of delivery performance
- At least 1 year telecommunications or related provisioning experience;
- Minimum Diploma in Infocomm Technology or equivalent
- Ability to ad to multiple processes, and achieve a high degree of accuracy;
- Ability to manage multiple orders and systems;
- Ability to facilitate issues to resolution;
- Ability to work overtime as necessary
- Team player
- Knowledge of transport networks - SDH, DWDM, Fiber, Ethernet and MPLS is preferred

What to Expect Next

Requisition #: 328760

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

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