Customer Service Officer

1 week ago

Singapore Stafflink Services Full time

Job Description

Preferably 3-5 years working experience in customer service/supply chain

**Work Location**: Guoco Midtown (Near Bugis MRT)

European Chemical MNC

**Working hours**: 8.30am to 5.30pm, Mondays to Fridays

3 to 6 months Contract position

**Objective of the Position**:
The objective of the position is to manage interfaces with customers for order to cash processes. It ensures orders from customers are received, processed and delivered in an efficient and effective manner. A superior customer experience enhances the company's image and customer retention.

The person may be required to interact and solve problems with various importing countries globally, other Business Units and departments within the organisation / Functions within the company and external logistic services to successfully execute the orders for customers.

**Responsibilities**:
Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns, following-up on blocked orders, Letter of Credit Knowledge, shipping and delivery tracking including following-up on shipping documents and despatch to customers if required, coordinate with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
Contribute to development of customer relationships through proactive customer communication related to order management e.g., product availability, order status and delivery tracking.
Support Credit Management on billing, billing correction, handling invoice discrepancies, etc.
Raise request for new article creation and / or article extension in SAP, raise request for maintenance of ship-to-party and bank code in SAP customer master data.
Handle customer complaints via Non-conformance Management (NCM) system. Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to Business Units / Functions.
Support implementation of working / business rules related to customer order management process.
Contribute to further development of customer service and order management within the Business Units and fostering a culture of customer focus and positive teamwork in the team.

Job Requirement

Supply Chain diploma / GCE 'A' level or GCE 'O' level
Minimum 3 - 5 years customer service, business, supply chain experience
1-2 years' experience in SAP is a must.

Job Type
Temporary / Contract

Working Hours
8.30am - 5.30pm, Mondays to Fridays
Salary
From S$4,500.00 to S$5,000.00
Location
Central
Classification
Logistics / Supply Chain

**EA Personnel**: Jasmine Lee
**EA Personnel Reg. No.**: R1108564

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