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Policy Training Development Lead

2 weeks ago

Singapore TikTok Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will you be doing?
- Leading a team of Policy Training Development Specialists in the Americas region
- Managing the development of Product Policy's Americas training curriculum
- Partnering with internal stakeholders in Policy and Ops to develop effective training materials
- Driving the delivery of high quality training materials, including eLearning courses, self study, and other learning modalities
- Translating policy information into learning content to address identified training needs and align with the desired performance outcome
- Creating training plans utilizing various learning methodologies and leverage learning technology to roll out training resources (online live training sessions, safe-paced eLearning courses, online and blended learning solutions)
- Collaborating with the policy team to understand and deliver policy updates, working closely with the quality team to identify underperforming areas that should be addressed through learning solutions
- Building and maintaining training infrastructure to deliver high quality training materials, implement robust tooling solutions, and ensure consistency and compliance
- Measuring learning effectiveness and analyze training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes

What should I bring with me?
- Bachelor's degree with equivalent 7+ years of practical experience in creating, developing, and delivering training programs
- Strong track record as a people manager with a minimum of 2+ years of direct people management experience
- Excellent leadership and judgement skills, particularly in ambigious and fast-paced environments
- Demonstrated experience delivering on global, complex projects related to learning and training
- Background in tech policy, policy development, or Trust & Safety is a plus
- Knowledge and understanding of adult learning concepts and methods
- Familiarity with training design software and experience with LMS platforms is preferred
- Demonstrated planning and organization skills, ability to independently manage multiple medium to large scale training projects from initiation to delivery with strong documentation
- Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal awareness
- Ability to adapt to business needs and work in a fast-paced ambigious environment
- Experience working with international partners across different time zones and cultures

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.