IT Technician

1 week ago

Singapore IT BLOCK PTE. LTD. Full time

**About Us**:
At **IT Block Pte Ltd**, we're a dynamic and innovative IT service provider based in Singapore, renowned for delivering high-quality solutions to our clients. Founded in 2018, we are accredited with Cyber Essentials Mark (CEM), BizSAFE, NS Mark Gold, and Data Protection Essentials, underscoring our commitment to security, quality, and reliability. We emphasise learning, growth, and excellence, making us an ideal place to launch your IT career.

**Position Overview**:
This entry-level position is ideal for recent diploma graduates passionate about technology and eager to gain hands-on experience in both traditional IT support and modern cloud-based systems. You'll receive structured training and guidance as you learn to manage and support technologies such as Microsoft 365, AWS, Azure, and Google Workspace.

**Key Responsibilities**:
**Cloud & Systems Administration**:

- Assist with the administration and troubleshooting of Microsoft 365 services, including Azure AD, Exchange Online, and Intune.
- Gain exposure to cloud platforms such as AWS and Google Workspace, supporting basic administration tasks and issue resolution.
- Maintain clear and accurate technical documentation.

**Network & Infrastructure Support**:

- Provide on-site support for clients, troubleshooting network issues involving printers, switches, routers, and Wi-Fi access points.
- Learn to configure, install, and manage various brands of network equipment, including firewalls, switches, and access points.
- Understand Wi-Fi technologies and principles to ensure optimal wireless connectivity for clients.

**Endpoint & Device Management**:

- Support endpoint security management using Malwarebytes EDR and mobile device management solutions like ManageEngine.
- Perform basic hardware setup and maintenance tasks, including server racking and cable management.
- Handle physical networking tasks, such as crimping RJ45 cables (up to Cat6a) and working with fiber optic cables.

**Technical Support & Troubleshooting**:

- Provide timely technical assistance both remotely and on-site, resolving a wide range of IT-related issues, from basic printer troubleshooting to advanced software configurations.
- Utilise command-line tools like PowerShell for administrative tasks, automation, and troubleshooting.
- Collaborate effectively with senior technicians, learning how various IT solutions integrate seamlessly to meet client needs.

**Essential Qualifications**:

- Diploma from a Polytechnic in IT, Computer Science, or related technical field; or GCE 'A' Levels.
- Strong willingness to learn and develop technical skills across multiple IT disciplines.
- Good communication and interpersonal skills, able to interact professionally with clients and team members.Ability to work independently as well as collaboratively in a team environment.

**What We Offer**:

- A dynamic and vibrant environment in a young, innovative IT company that does things differently and expects more.
- An intensive learning experience designed to accelerate your professional growth.
- Exposure to a diverse range of IT systems, technologies, and real-world challenges, far beyond typical entry-level roles.
- An opportunity to rapidly develop into a highly capable, knowledgeable IT professional, gaining skills and expertise highly sought after by leading companies.
- Many of our former team members have transitioned to prominent roles in larger organisations, a testament to the unique, in-depth training environment we offer.

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