Risk Ops

4 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$2,800 - $3,200 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

13697

**Job Views**

1

Roles & Responsibilities

**About Accenture**

Ensuring and securing our client’s platform against fraudulent activity is at the core of our team’s goals. Our mission is to make our client’s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.

**Primary Responsibilities**
- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
- Identify and help minimize the risk posed by fraud patterns and trends
- Assist users with risk process workflows
- Identify, recommend, and implement process improvements
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
- Requires professional interaction and communication, both within the Accenture organization and with client contacts.

**Qualifications**:
**Required Skills & Experience**
- Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred
- Excellent Problem Solving and Organisation Skills
- Strong attention to details
- Self-motivated to work independently, with mínimal supervision
- Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
- Positive, target delivery focused attitude and experience of a service delivery environment desirable
- Excellent time management skills and able to proactively and independently manage workload and targets
- Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
- Team player capable of proactively learning on the job

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Tags

risk

ops

commerce

analyst

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