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Customer Service Executive
3 weeks ago
Who We Are?
Urban Paws is a full-service pet concept that started 15 years ago, with a dream to provide high quality care services in all areas for our loyal life companions. We have since expanded to 3 outlets and offer daycare, grooming & spa services as well as overnight pet staycation spaces for all pets. We believe that in our busy Urban Cityscape, with its busy hustle and bustle, our services are essential to cultivate emotionally and socially balanced dogs and other pets.
Opportunities & Role
As a Customer Service Executive, you will be expected to communicate with your crew in ensuring that the dogs under our care are well taken care of and are physically and mentally stimulated during their time with us. This is a high energy and fun position that requires a lot of activity and good dog handling skills. The specifics of this role as detailed below:
Plan excursions for the dogs
Ensure that the daycare crew under you are clear about each dog's dietary needs, exercise and training requirements
Checking on the safety of the daycare equipment
Communicating to existing and prospective clients about the details of our puppy classes and other behavioral sessions
Give clear instructions to the crew on doggy dynamics
Familiar with each dog that comes in for classes
Communicate with clients about their dogs in a knowledgable way from a position of expertise.
Communicate with prospective and existing clients on our dog hotel and pricing structure
**Requirements**:
Minimally 5 year of working experience with dogs
Must enjoy being active and going outdoors
Must be relatively fit and healthy, with no pre existing medical conditions
Able to work well in a team
Able to read dog body language well
