Assistant Manager

6 days ago


Serangoon, Singapore GECO Asia Full time

**Assistant Manager - Customer Support & Relations Management**:
We are looking for a competent **Assistant Manager for Customer Support & Relations Management**. If you have experience in logistics operation and KPI's interpretation, then we have the perfect opportunity for you.

**Job Requirements & Qualification**:

- Degree/Diploma in any discipline.
- At least 3 years’ of relevant experience
- Experience in logistics operation and KPI's interpretation; an added advantage
- Customer oriented and team player
- Excellent communication and interpersonal skills;
- Initiative, highly motivated and independent individual
- Good communication skills in both written and spoken English
- Highly proficient in MS Excel, PowerPoint, Word, MS Outlook

**Job Roles & Responsibilities**:

- Responsible for key account management function, establish & maintain strong foundation and long-lasting relationship with the Customers
- Support to monitor Markets’ Key Performance Indicators in key areas relating to Order lines and Order behavior
- Provide updated developments in the Markets to RLCS’s management and Team Leaders
- Understand and support the markets relating to Logistics operational processes
- Ensure efficient and reliable communication to all related parties
- Provide professional and timely support on customer service to internal and external Customers at all time
- Support customer’s escalation and work with internal teams for a solution or recommendation
- Responsible for managing the Customers’ contract and account database
- Support on price update inbound/outbound (CORS, price related, etc)
- Support on credit monitoring for shipments to General Distributor (GD) customers



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