Data & Accounting Services Specialist (Accounts Executive/associate)

4 days ago

Singapore 2ND BRAIN PTE. LTD. Full time

**岗位职责 / Key Responsibilities**:
**一、数据服务 / Data Services**:

- 审核客户上传的各类财务凭证AI识别结果，确保原始数据准确无误； Review data extracted from various financial documents (e.g., receipts, invoices, bank statements) uploaded by clients via cc:AI to ensure accuracy.
- 核查AI提示的问题（如重复、分类错误、金额不符等），并进行人工修正； Identify and manually correct potential issues flagged by the AI system, such as duplicates, misclassifications, or calculation errors.
- 为多客户提供簿记服务, 结合AI功能进行银行对账，处理差异项，确保账实相符； Perform bookkeeping and bank reconciliation with the assistance of AI tools and resolve discrepancies to ensure consistency between books and bank statements for a portfolio of clients.
- 生成各类周期性财务报表（如月报、季报、年报），确保数据逻辑清晰、结构规范； Generate periodic financial reports (monthly, quarterly, annually) with clear logic and standardized structure based on reviewed data.
- 反馈软件，识别中遇到的典型问题，协助优化AI模型和处理流程； Provide feedback on common software and recognition issues to support ongoing AI model improvement and workflow optimization.

**二、产品支持 / Product Support**:

- 协助客户完成账号配置、模块启用、系统培训等基础使用流程； Assist clients in system setup, module activation, and training to ensure smooth onboarding.
- 快速响应客户产品使用问题，建立并跟进服务工单； Respond promptly to client issues, create and manage support tickets to ensure timely resolution.
- 主动监测客户使用行为，提升客户满意度，从而促进续费、升级与推荐； Proactively monitor user activity to enhance customer satisfaction, thereby encouraging renewals, upgrades, and referrals.
- 参与产品功能测试、用户反馈收集及培训材料制作，支持产品持续优化； Participate in product testing, gather user feedback, and support the creation of training materials for product enhancement.

**任职资格 / Qualifications**:
**教育背景 / Education**:

- 大专及以上学历，财务、会计、数据、信息系统相关专业优先； Diploma or above, preferably in Accounting, Finance, Data, or Information Systems.

**工作经验 / Work Experience**:

- 有SaaS产品使用经验者优先，有AI或数据处理相关经验更佳； Experience with SaaS products preferred; exposure to AI or data processing tools is a plus.
- 熟悉Xero、QuickBooks等财务软件，了解ERP系统者优先； Familiarity with Xero, QuickBooks, or other accounting software; knowledge of ERP systems is an advantage.

**核心技能 / Core Skills**:

- 数据处理细致，具备良好的逻辑判断与问题分析能力； Detail-oriented with strong logical reasoning and analytical skills.
- 具备客服沟通与客户投诉处理技能，能够有效提升客户体验； Skilled in customer communication and complaint resolution, capable of improving overall client experience.

**语言能力 / Language Proficiency**:

- 中英文书写与口语能力良好，能与客户和团队顺畅沟通； Good written and verbal communication skills in both Chinese and English.
- 掌握其他语言（如马来语、泰语、越南语等）者优先考虑； Proficiency in additional languages (e.g., Malay, Thai, Vietnamese) is a strong plus.

**软性能力 / Soft Skills**:

- 责任心强、执行力高，能在多任务环境中保持高效率； Highly responsible and efficient in multitasking environments.
- 积极主动，乐于服务客户，具备良好的团队合作精神。 Proactive, service-oriented, and a strong team player.

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