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3 years exp

**Roles & Responsibilities**

**What are you looking for?**

If it’s a career that offers growth opportunities, an independent work environment, and a dynamic, supportive company with a strong ethical culture - keep reading. If it’s working with a team that has passion for their work, a good sense of fun, and a strong work-ethic - keep reading. If it’s working in a collaborative environment that encourages and supports growth and change - keep reading.

**Who we are looking for**

sa.global is looking for an experienced D365 BC/NAV Functional/Technical Support Consultant to expand our regional support team. We are seeking experienced individuals with a strong functional/technical background who are familiar with Dynamics 365 BC/NAV. Our Functional/Technical Support Consultants work as part of a support team with Functional Leads and other Consultants. They will support enterprise customers who Dynamics 365 BC/NAV.

**What we offer**

A full-time position as a Functional/Technical Support Consultant. Competitive salary and benefit package. Internal weekly team knowledge-sharing sessions and on-going training classes. An exciting work environment with some of the best and most experienced BC functional and technical consultants in the business. Exposure to many different clients and their businesses across APAC.

**Who is sa.global**

sa.global is the leading global provider of Microsoft Dynamics 365 Operations solutions for professional services firms and other project-driven organizations. Our team provides support and consulting services to improve efficiencies and streamline operations in-order to enable our clients’ businesses to grow. With an experienced team, we are able-to participate in a variety of business models focusing on the implementation of a successful Dynamics 365 solution.

**Why work for sa.global**:

- You will be working with a highly experienced, collaborative, supportive, and fun team.
- You will work for one of the leading global Dynamics 365 providers.
- Microsoft has named sa.global Global Microsoft ERP Partner of the Year.
- We are 100% dedicated to NAV and Microsoft Dynamics 365 BC, so we have no other lines of business or competing priorities.
- We are on the forefront of new technologies. We were one of the early adopters to Microsoft products.
- You will be part of one of the largest resource pools of any global NAV and Microsoft Dynamics 365 BC partner - bringing local expertise combined with global reach.
- You will be working with other support consultants to troubleshoot and resolve support incidents, develop new modifications, work on data warehouse, and support previous modifications, and assist with ongoing support issues where needed.
- You will work with clients and various businesses and business models.
**Key responsibility areas**:

- Investigating cases and provide consulting services for client.
- Ensure recording and ongoing monitoring of all incoming request issues in the support system.
- Ensure timely responses to client requests for support, according to urgency of the issue and SLA.
- Assist client with resolving issues.
- To escalate support requests as required.
- Prepare written technical specifications for modifications undertaken.
- Perform Testing and QA.
- Liaise with product vendors on any issues relevant for our customers or sa.global.
- Ensure the accuracy and consistency of information processed from within sa.global.
- Maintain a professional standard in the workplace and always represent the company in the best possible professional standard.
- Other tasks as deemed appropriate by the company.
**Skills, Experience, and Qualities Required**:

- Have experience in Microsoft Dynamics NAV/BC.
- Minimum 2 years’ experience in SQL Server Database - Technical.
- Minimum 2 years’ experience in C/AL code, Able to develop BC using extension (AL in Visual Code) - Technical.
- Minimum 2 years’ experience in the NAV/BC Module and Licensing - Functional
- Experience in troubleshoot issue related to Database - Technical.
- Experience in troubleshoot issue related to NABV/BC Functionality - Functional.
- Business processes knowledge of multiple industries is a plus.
- Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
- Have ability to work in both a team environment and on an individual basis in a motivated manner.
- Ability to resolve problems independently using an analytical approach.
- Good time management and documentation skills.
- This is a remote position so good communication skills are a must
- Ability to work with minimum supervision.
- Enthusiasm to help customers succeed.
- Ability to deal with clients in a professional manner.
- Constant motivation for learning and development, diligence, and responsible attitude.
- Positive attitude and patient.
- Good written and spoken in English.
- Bachelor’s or advanced degree in a