Senior Claims Executive, Wica Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Claims Executive, WICA to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Handle WICA claims adjudication, reserving and settlement of claims within given authority level.
Assessment of WICA claims for Singapore office and Multinational Clients based on statutory requirements, policy coverage and accounts with special arrangements.
Interpretation of WICA policy wording for both SME and Commercial portfolios to determine coverage under the Act. In depth understanding of death awards / permanent incapacity derivation, computation of medical expenses and leave wages and eventually driving resolution of claims in an effective and timely manner, within the required turnaround time, both according to AIG internal claims SOP and MOM mandatories.
Managing key claims enquiry; legislative coverage determination, determination of Permanent Incapacity and Act Death quantum and issuance of the compensation award towards the parties involved.
Broader internal / external stakeholder communication where required.
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
Align mindset with the team members to maintain adherence of best practice protocols for (WICA) regulatory claims, consistent with global best practice.
Contribute to maintenance of best practice procedures for (WICA) intermediate to high value Complex claims, consistent with global best practice.
Updating claims status in various platforms
Attend Pre-hearing Conferences with Insured and Ministry of Manpower
Perform 13th Month File Reviews
Working on KIV files
Attend both recurring meetings as well as ad hoc meetings for both internal and external stakeholders
Run reports/claim stats for all stakeholders
What you’ll need to succeed
Basic insurance certifications i.e. BCP and Comm GI.
Proven experience in assessing complex WICA claims.
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
Effective communication of key Complex claims and (WICA) portfolio messages to internal stakeholders.
Financial control through consistent reserve and other financial transaction discipline.
Accurate and consistent policy interpretation.
Preferable with administrative experiences.
Good communication skills, both written & verbal.
Time management - ability to manage & prioritize workload and diary management.
Ability to contribute effectively within a team environment.
Ability to work with claims and various stakeholders i.e. underwriters, actuaries to effectively drive claims strategy.
Sound knowledge in (WICA) technical claims topics.
Policy language skills (both regulatory and claims assessment) enabling accurate and consistent policy wording interpretation.
Basic knowledge of legal / regulatory and litigation / procedural requirements for the line of business.
Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
Able to work under pressure and meet tight datelines.
LI-RO1
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our driv