
Merchandise Operations Lead
22 hours ago
POSITION: Merchandise Operations Lead
REPORTS TO: Manager - Merchandise Operations
**Job Description: Why you and why us?**
This position is responsible for resolving complex customer service issues that may have escalated to a Leadership level. You will provide coaching and feedback to associates when needed.
**Essential Functions**:The nuts and bolts**
- Be a visible and accessible resource for Merchandise Operations including, clarifying SOP’s, and providing guidance as needed
- Proactively communicate care center, brand, policy and procedure information/updates to associates
- Lead through example by performing department tasks safely, correctly, and quickly; demonstrating integrity and acting in a responsible and accountable manner
- Track potential performance and coaching trends
- Establish and maintain effective relationships with associates, peers, and managers within the organization
- Assigning and managing daily workload for the dept
- Perform other duties as assigned
**Qualifications: What you need to apply**
- Strong interpersonal skills including a solid “team player” orientation
- Ability to work effectively and cooperatively as a team with other associates, supervisors, and managers
- Demonstrated flexibility, adaptability, independent decision-making skills, and effective problem-solving skills
- Effective communication (verbal and written) and the ability to foster open communication between associates
**Job Duties: Your day to day**
- **_Solve the problem efficiently: _**Quick with quality
- **_Make it personal: _**Take ownership
- **_Inspire customer loyalty: _**Give them a reason to come back
- **_Listen Carefully _**:Be attentive
- **_Empathize and show effort: Because we care _**
Develop a People First culture that allows associates to grow and succeed
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