Head, Supply

Job Description:
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team:
The Regional Supply & Pricing Optimisation team takes on a set of diverse and challenging questions in the mobility, logistics and economics space within Grab. We focus on balancing Grab’s multi-sided marketplace across our ecosystem of driver partners, customers, merchant partners, and agents. Our work sees us optimise experiences for our customers, contributes to providing growing income opportunities for our driver partners and merchants, and drives growth, efficiency and profitability for Grab overall.

The team is based in Singapore and works with tech teams and operations teams across all of our 8 markets in Southeast Asia. Our core work covers pricing, allocation funnel, fulfillment experience, driver retention & incentives and customer retention & promos - but our scope frequently expands to tackle issues beyond these topics.

Get to know the Role:
As the Head of Supply & Pricing Optimisation, you will work closely with senior stakeholders, including country heads, functional heads and vertical business owners to craft out the strategy for an efficient marketplace management catering to the wide category of services that Grab offers. You will have influence over the supply and pricing strategies across the region, and in good position to formulate and execute any framework or policies for regional adoption.

Your responsibilities will include:

- Acting as a Business Owner for some of Grab’s products - Shaping the direction of our tech roadmap through data-driven insights combined with a hyper-local understanding of our markets; you will also be responsible for business impacts of these products.
- Lead your team to reach their potential, both in their personal development and in their performance as a group by creating a culture and structure to ensure long term sustainable success in the area, shaping the team to scale.
- Develop up-to-date industry expertise in the team, making yourself and the team the regional expert on a set of product features and how they interact with the wider ecosystem. You will be providing guidance on best practice to operations teams and making actionable recommendations to balance the tradeoffs in our marketplace.
- Supporting our local teams in launching new features in the market and optimising existing features through experimentation, causal inferencing or other suitable analytical methods.
- Providing strategic advice & thought leadership on business-critical issues through rigorous analysis paired with structured, big picture thinking.

The Day-to-Day Activities:
The day to day will see you working on varied tasks and projects, a selection of projects could include:

- Leading and reviewing presentations by the team to leadership on strategic opportunity assessment & analysis.
- Leading discussions with cross-functional stakeholders to gain clarity and insights before structuring them into digestible, actionable items.
- Working with local teams to plan and design experiments for demand, supply and market clearance levers (e.g. via changes in pricing, driver incentives, driver dispatch logic).
- Running data-driven research to uncover new insights to inform product strategy, operational initiatives or changes in existing product configurations.
- Conducting independent analysis of marketplace issues identified in a specific market; delivering insights & recommendations to our ops teams to balance such issues.
- Working with product managers and product analysts to impact-size and prioritise product feature lists for our next development sprints.
- Managing the team’s workload and setting priorities and areas of focus to ensure the most relevant problems are tackled first, and keeping the team engaged with high morale.
- Encourage sharing of analysis or details of a new product with the rest of the team to provide coaching to help with similar projects.
- Guide the team on how to write playbooks to be used by operations teams which provide a mental model and documentation to tackle common marketplace situations supported by qualitative and/or quantitative insights.

The Must-Haves:

- At least 5 years of relevant work experience (for example in Analytics, Business Intelligence, Government, Management Consulting, or strategy roles in a tech company)
- Experienced people manager. Able to demonstrate experience to build ties and relationships across varying functional teams, and lead a group of passionate and strong individuals.
- Strategic - plans ahead, can see the forest for the trees and break down complex problems into manageable pieces.- Strong presentation skills - Ability to distill insigh