First Line Maintenance Engineer
2 days ago
Caring and Trusted Employer
- Prompt Payment / Weekly Advance
- Flexible Working Scheme
- Sponsorship on WSQ Security Courses & Upgrading Opportunities
- Strong Support & Welfare from management
- Commendations / Appreciation Bonus
- Birthday Bonus / Long Service Awards
- Career Progression
**Roles and Responsibilities**
- Must be able to travel from one ATM’s or designated location to another to diagnose and fix problems.
**Job Requirements**
- Responsible for the timely and proper installation, maintenance and repair of ATM and
related financial machines and products. This includes:
- Clearing of paper, card, passbook, and cash jams;
- Replenishing nearly depleted paper and other consumables such as receipt printerpaper and printer ribbons;
- Basic remedial maintenance, which consists of servicing obvious items that will prevent a repeat or subsequent FLM call;
- General cleaning of the ATM, ATM+, BTM and CDM exterior, display screen, fascia andimmediate surrounding area while on-site for the provision of other FLM services;
- Reporting site problems such as lighting, facility or environmental conditions to DBS;
- Initial on-site investigation of network related incidents;
- Provide SST safe / vault access to NCR SLM if required;
- Suspend call for SLM when required (i.e., issue beyond FLM such as parts replacement);
- Report vandalism incidents to relevant parties based on established process;
- Retrieval of retained passbooks and cards when on-site for a remedial call;
- Ad-hoc special attendance to site to collect captured cards or passbooks;
- Escalation of vandalism to DBS.
- Responsible for the timely and proper completion of any other responsibilities or duties as assigned by company.
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