Applecare Enterprise Customer Success Manager

1 week ago


Singapore Apple Full time

**Summary**

Posted: 17 Jan 2025

Weekly Hours**:40**

Role Number**:200585758**

At Apple, we don’t just create products - we create the kind of wonder that revolutionises entire industries. The diversity of our people and their ideas inspires the innovation that drives everything we do, from groundbreaking technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

**Description**

**Minimum Qualifications**
- 5+ years in an Enterprise Customer Success or equivalent role.
- Bachelor’s degree, equivalent experience, or certification in Customer Success.
- Proven skills in customer retention, presentation delivery, and working independently to align internal teams for customer success.
- Ability to make high-quality decisions, even with incomplete information.
- Strong interpersonal skills to align the interests of diverse stakeholders.
- Willingness to travel to customer locations as needed.
- Proficiency in English and Mandarin (both written and verbal) is required. Cantonese is advantageous, and additional language skills are highly desirable.

**Preferred Qualifications**
- Experience in environments involving: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, and iPadOS.
- Familiarity with CRM tools (e.g., Salesforce).
- Proficiency in collaborative software (e.g., Quip, Slack).
- Experience onboarding customers, effectively communicating product features and support processes.
- Exceptional active listening skills to identify and address customer needs.
- Analytical and problem-solving aptitude with a focus on creative solutions.
- Ability to organise and align internal resources to address customer requests and escalations.
- Outstanding time management, organisation, and prioritisation skills.
- High emotional intelligence, with the ability to inspire and foster collaboration across teams.



  • Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Thai)Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for investigating complex requests with accuracy. Investigators review...


  • Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Korean)The people here at Apple don't just craft products, they build the kind of wonder that's revolutionized entire industries We believe that it's the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading...


  • Singapore Apple Full time

    Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As part of the Product Management team within the AppleCare Business Development Organisation, we are strengthening...


  • Singapore Workato Full time

    **About Workato**: **Why join us?**: Ultimately, Workato believes in fostering a **flexible, trust-oriented culture that empowers everyone to take full ownership of their roles**. We are driven by **innovation**and looking for** team players**who want to actively build our company. But, we also believe in **balancing productivity with self-care**. That's...


  • Singapore Workato Full time

    **About Workato**: Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases. We're proud...


  • Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    The Enterprise Customer Success Manager will play a key role in driving Customer Success, renewals and subscription expansion within our Enterprise accounts, **including key customers in the Singapore financial services sector **. You will be a trusted advisor to 10-30 customers, where you help them to fully utilise the Confluent platform - Own the ultimate...


  • Singapore Apple Full time

    Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific...


  • Singapore Confluent Full time

    Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is...


  • Singapore Workato Full time

    **About Workato**: **Why join us?**: Ultimately, Workato believes in fostering a **flexible, trust-oriented culture that empowers everyone to take full ownership of their roles**. We are driven by **innovation**and looking for** team players**who want to actively build our company. But, we also believe in **balancing productivity with self-care**. That's...


  • Singapore Talkwalker Full time

    **We're growing, we're innovating and we're looking for the best minds to keep moving forward**: See Open Jobs **Our company**: Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Over 2,500 global brands and agencies use our products to combine a multitude of internal and external data sources for the most...