Senior Specialist

2 weeks ago

Jurong East, Singapore Tripartite Alliance Full time

National Trades Union Congress (NTUC)
- Jurong EastCentral
- Multiple work locations
- Posted on 26-Jan-23

**Senior Specialist (Tripartite Alliance for Dispute Management) (TADM)**:

National Trades Union Congress (NTUC)

**Responsibilities**:
**1. Case Management**
- Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory
- Advise members on any workplace-related matters/ disputes at Tripartite Alliance for Dispute Management (TADM) at NTUC (stationed in Jurong East)
- Provide assistance to resolve the employment disputes of members and companies such as through mediation
- Follow through a case from advisory to reaching an agreed settlement for members
- Ensure accurate and timely documentation of cases
- Coordinate with relevant parties on employability and employment for members who require placement assistance

**2. Customer Service**
- Provide efficient counter services according to duty roster
- Encourage member retention

**3. Operations Support**
- Identify processes or SOPs to enhance TADM at NTUC Operations effectiveness
- Liaise with Tripartite partners and unions to manage cases.
- Provide guidance to junior case officer

**4. Advocacy & Outreach**
- Participate in Labour Movement Policy discussions to champion workers’ cause
- Assessment and analysis of data and trends
- Conduct case sharing and exchanges in Labour Movement

**5. Others**
- Engage in any other duties and ad hoc projects as assigned

**Requirements**:

- At least 5- 10 years of experience in HR or industrial relations
- Able to lead and collaborate well in a team
- Comfortable with using multiple IT systems for resolution of cases
- Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners
- Independent and possess strong analytical and problem-solving skills
- Hgh perseverance, takes initiative and willing to go the extra mile for members

**Additional Information**:

- Career Level
- Senior Executive
- Qualification
- Not Specified
- Years of Experience
- 5 years
- Job Type
- Full-Time
- Job Specializations
- Services, Customer Service
- **Company Overview**:

- The National Trades Union Congress (NTUC) is a national confederation of trade unions as well as a network of professional associations and partners across all sectors in Singapore. NTUC is at the heart of the Labour Movement, which comprises 58 affiliated unions, two affiliated associations, 10 social enterprises, six related organisations as well as a growing ecosystem of U Associates and enterprise partners.
- NTUC's objectives are to help Singapore stay competitive and working people remain employable for life; to enhance the social status and well-being of our members and working people; and to build a strong, responsible and caring labour movement. Our vision is to be an inclusive Labour Movement for all collars, ages and nationalities.
- We want to CARE for our working people, ensure workplace practices are FAIR for them and GROW our workforce for a better future.
- **Additional Company Information**:

- Registration No.
- S64TU0450K
- Company Size
- 501 - 1000 Employees
- Average Processing Time
- 24 days
- Industry
- Non-Profit Organisation / Social Services / NGO
- Benefits & Others
- Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

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