Account Management Associate

Mercer Marsh Benefits (MMB) is seeking candidates for the following position based in the Singapore office: Account Management AssociateThe Account Manager plays a crucial role in developing and fostering long-term strategic relationships with a portfolio of clients, particularly within the Japanese market. This position requires a deep understanding of Japanese business practices, market dynamics, and the ability to communicate effectively in Japanese. The Associate will be responsible for retaining, servicing, and expanding key accounts, directing collaboration across the firm to provide comprehensive product and service solutions that meet client needs. Key Responsibilities: 1. Client Referrals and Relationship ManagementObtain referrals from Japanese clients in ASEAN countries, collaborating with the Japanese Home Office to secure new referrals from new customers in Japan.Meet with prospective referred clients to identify their needs related to their Employee Benefits (EB) programs.Utilize risk experience to perform critical client functions, including evaluating risks, reviewing loss experience, cash flow, and financials; developing solutions; articulating the impact of options; leveraging prepared analytics; and making recommendations to clients across product lines.Partner with senior Account Managers to retain and generate new business by leveraging strategic information and managing contract reviews and midterm changes.Strengthen and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth.Serve as a client contact, responding to complex client needs and questions to enhance the client experience.Cultivate a comprehensive understanding of changing market conditions and comply with all compliance, professional, and transparency standards to better serve clients.2. Data Collection and AnalysisCollaborate with the MMB team to analyze data and prepare presentation decks that include available services, proposing revisions to the client’s EB program.Consolidate key information on EB program renewals across multiple countries.3. RFP Preparation and Client PresentationsPrepare for Requests for Proposals (RFPs) with the Singapore team as required by clients.Review and negotiate the structure and contents of the EB program with clients, ensuring alignment with referred clients.Present findings and proposals to clients, securing Letters of Authority (LOA) in collaboration with the Singapore team.Prepare and present available services to clients, including separate presentations to clients’ Japanese representatives in Japanese when required.4. Cross-Country CollaborationWork with MMB offices in other countries, providing support to clients’ Japanese representatives in Japanese on all relevant activities.Provide governance / oversight on EB programs across all countries, as the single point of contact for clients. Job Requirements: Proficient in Japanese to communicate effectively in both written and spoken forms to develop long-term strategic relationships with a portfolio of clients, particularly within the Japanese marketStrong understanding of Japanese business practices and sensitivities, particularly in relation to financial institutions and trading houses.In-depth knowledge of market dynamics surrounding Japanese organizations and financial institutions.Proven ability to build and maintain relationships with clients, prospects, and internal teams.Excellent analytical skills to evaluate risks, review loss experience, and develop tailored solutions for clients.Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs,