Senior Ai Controls Solutions Engineer

**About Phaidra**:
Phaidra is building the future of industrial automation.

The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.

Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:

- We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.
- We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.

Phaidra's ability to achieve its mission is determined by our ability to work together — as defined by our core values**:Transparency**, **Collaboration**, **Operational Excellence**, **Ownership**, and **Empathy.** We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture

Phaidra is based in the USA but 100% remote; we do not have a physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Norway, Italy, Sweden, Spain, Portugal, Singapore, and India.

**Who You Are**:
As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers.

**We are seeking a team member located within one of the following areas: Singapore.**

**Responsibilities**:
You will work closely with the Technical Account Managers (TAMs) and Data Scientists, as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production.

This role can be broken down into two concrete areas of responsibility:

- You will work with the product team to identify and define product requirements based upon each customer's specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers.
- This role can include 25% travel

**Key Qualifications**:

- 10-15 years of work experience as a controls engineer, programmer, or equivalent
- Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations
- Has the ability to operate as an Solutions Engineer independently.
- Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
- Experience designing, programming, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus.
- Deep understanding of data center specific controls and cooling methodologies.
- Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges.
- Ability to analyze the performance and viability of your engineered solutions.
- Passion for problem solving and using scalable solutions to solve repeat problems.
- Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team.
- Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields.
- Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases.
- Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra's pipelines and effectively identify and addresses issues and manage risks actively.
- Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers.
- Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication.
- Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction.
- Ability to lead the deployment and support of multiple So