[keppel Internship Programme 2023] Intern, Customer

2 weeks ago


Singapore Keppel Land Limited Full time

Keppel Land is the property arm of Keppel Corporation, one of Singapore's flagship multinational companies with a global footprint in more than 20 countries. Keppel Corporation provides solutions for sustainable urbanisation, focusing on energy & environment, urban development, connectivity and asset management.

As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships. Keppel Land is geographically diversified in Asia, with Singapore, China and Vietnam as its key markets, while it continues to scale up in other markets such as Indonesia and India.

This role sits in our Customer Experience team oversees the strategy, planning and execution of the Company’s overall customer experience goals and initiatives to drive sustainable growth through customer experience differentiation. The intern will be part of the team in creating memorable experiences for customers across Keppel Land’s asset classes through reshaping the customer journey and reducing pain-points & frictions to deliver maximize delight & advocacy.
- The intern will be responsible in the following:
- Map and review existing customer journeys.-
- Identify and remove pain-points and frictions.-
- Design memorable experiences for the key moments.-
- Communicate service and experience design to the organization.Learning Outcomes:
- Learning opportunities in areas of customer service and journey design.- Exposure to real estate industry.

JOB REQUIREMENTS- Major Design Skill Requirements such as Service Design, Physical Prototyping and modelling, UX/UI (wireframing), Storyboarding, Journey Mapping, Spatial/Product Design, Photo Editing & Manipulation, Concept Testing and Design Thinking.- Software Skill Requirements such as Windows OS, MS Office 365, Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

BUSINESS UNIT

Keppel Land Limited



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