Member Safety

7 days ago

Singapore LINKEDIN SINGAPORE PTE. LTD. Full time

**Job Description**:
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Member Safety & Recovery Consultant is responsible for receiving, processing, investigating, and resolving customer disputes, fraudulent cases, Terms of Service violations and escalated customer-facing issues. Report and reconciliation of disputes as well as minimizing risk and loss is essential in this position. The position is expected to complete inquiries in a timely and precise manner.

We’re looking for a Mandarin-speaking Consultant in the Member Safety and Recovery Team to provide an exceptional and compassionate customer experience for our members in the Chinese market, while supporting our members in the English market.

**Responsibilities**:

- Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement.
- Drive efficiency gains by identifying and taking actions on gaps in existing workflows.
- Participate in cross-functional, global initiatives by identifying potential current or future site-related risks and driving recommendations to resolution.
- Establish effective cross-functional working relationships across multiple business units and organizational levels.
- Consistent and appropriate sense of urgency combined with proper discretion in resolving issues.
- Attend ongoing industry and/or professional development training.
- Ability to work extended or non-traditional hours on occasion to support emergency situations may be required.

**Qualifications**:
Basic Qualifications:

- 2+ years of experience in one or more of the following areas: customer support, risk, compliance, privacy, investigations, fraud operations or legal support
- Fluent in both verbal and written Mandarin and English language to manage inquiries from Mandarin-speaking customers

Preferred Qualifications:

- Bachelor’s Degree or equivalent work experience
- Results orientated with experience in a metrics-driven support center environment
- Experience reviewing and analyzing cases assessing potential risk
- Strong attention to detail; time management skills and the ability to problem-solve and execute resolutions of complex problems and escalated client inquiries
- Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint
- Team player with demonstrated ability to execute across a cross-functional team and who enjoys working with others, sharing successes and thriving in a dynamic environment where change is the only constant

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