Silvercare Centre Manager

1 day ago

Singapore New Life Community Services Full time

The Centre Manager primarily reports to the Head of Silvercare and his/her main role is to manage the Silvercare centres.

**Roles & Responsibilities**:

- Organisational Values & Compliance
- Uphold and promote NLCS policies, mission, and values in all aspects of Centre operations, ensuring alignment with organisational objectives
- Programme & Service Management
- Lead the design and delivery of the Centre’s core programmes, including Active Ageing, Befriending, Referral services, and Outreach initiatives to meet community needs
- Community Partnerships & Outreach
- Cultivate and maintain strategic relationships with community partners to establish service linkages and extend the Centre’s support network
- Volunteer Management
- Oversee volunteer recruitment, training, and matching processes, connecting volunteers with seniors in need of befriending, and activity support
- Implement best practices in volunteer management to ensure quality experiences and positive impacts for both volunteers and clients
- Empower active seniors to volunteer and support other vulnerable seniors through meaningful engagement in these programmes
- Staff Development & Supervision
- Manage staffing, including manpower planning, performance evaluations, and required training, while fostering a supportive environment that encourages mentorship and professional growth
- Mandatory Compliance & Safety Standards
- Ensure full compliance with health, safety, and regulatory standards, including the implementation of emergency preparedness plans and regular safety audits to safeguard the well-being of all
- Data Management & Reporting
- Maintain accurate data collection on clients and programmes, adhering to data protection policies
- Prepare monthly reports for the management and statutory boards accurately and timely
- Policy Development & Quality Improvement
- Contribute to the development and enforcement of policies, procedures, and standards that enhance programme quality and promote healthy ageing
- Lead initiatives to improve Centre systems, operational processes, and risk management practices
- Strategic Leadership & Operations
- Support strategic planning and operations for the Active Ageing Centre, ensuring alignment with organisational goals and community needs
- Contribute to the annual strategic plan, budget proposals, and reporting processes to guide and strengthen Centre performance

**Requirements**:

- Minimum 3 to 5 years of relevant experience
- Passionate about working with seniors and volunteers
- Team player with strong communication, interpersonal, and organisational abilities
- Ability to lead in a collaborative and dynamic environment, fostering teamwork and growth
- Strong sense of agility and adaptability; able to handle diverse challenges and changes
- Able to work under pressure and deliver results, showing resilience and focus
- **JOB APPLICATION FORM

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