Service Management Analyst

2 weeks ago


Singapore U3 Infotech Pte Ltd. Full time

Bachelor’s Degree in Computer Science or Engineering

2 to 3 years experience in an IT Support Center, NOC, or Technical Operations Center

Demonstrated experience with service and event management tools

Solid understanding of a key IT infrastructure architecture technology (networking, database, servers, storage) and how it support Enterprise organizations

Identify and escalate potential business impacting issues following documented work instructions

Experience in rapid technical blogging

Typing and data entry proficiency of at least 45 WPM

Demonstrated experience working with Service Management tools for Event, Incident and/or Problem Management

Experience in creating technical support documentation



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