Customer Service Representative

2 weeks ago

Singapore Arrow Electronics, Inc. Full time

**Position**:
Customer Service Representative

**Summary**

In this role, the incumbent will be exposed to the end-to-end quote to order to invoice to customer service & sales support function. On-the-job one-to-one coaching and training will also be provided to get the incumbent up to speed for them to take on various system enhancement and process improvement projects. Depending on the incumbent's interest, learning aptitude and performance, possible career pathways include vertical progression within Customer Support or cross-functional routes (e.g. inside sales, field sales and marketing).

**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues

**What We Are Looking For**
- Bachelor's Degree
- 1 year of relevant experience in a customer service / order processing job function is an advantage
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more

**About Arrow**

**Location**:
SG-Singapore (Viva Business Park)

**Time Type**:
Full time

**Job Category**:
Business Support

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