Programme Planning Associate
3 days ago
Programme Planning Office (PPO) supports / enables the Developmental Success and Excellence of Service Operations
As part of the Program Planning team, to undertake the required activities to contribute the objectives as defined (but not limited to):
**Strategic Planning**
- Support division directors and principals in identification of trends and emerging issues that can impact Service Ops strategy and TOM (Target Operating Model); work with directors and team to continuously update and refine as required.
- Formulate plans, initiatives and programs to support the implementation of defined Service Ops strategy and TOM
- Monitor execution of the plans; track and report on execution outcome
- Support management in analyzing the impact of plans and changes to TOM (Target Operating Model) Communication and Engagement
- Communicate division’s strategy and performance, internally and externally, so that divisional personnel, partners and stakeholders can understand how Service Ops contribute to the overall company objectives and health tech aspirations.
**Division Development - Culture, Process Improvement & Learning**
- Develop improved process and working/collaborating with other parties as required to drive change
- Developing improved process and working/collaborating with other parties as required to drive change
- Develop culture of Service and Quality Awareness.
- Champion the implementation of Service Ops specific Learning & Development program (aka Service Ops Academy) to define & improve division’s Competencies across both functional and technical perspective.
- Monitor and report on the effectiveness of Learning & Development program and the improvement of division’s Competencies; continuously refine them as necessary.
**Programme Support**
- Develop / Improve Service Ops organizational and administrative processes
- Be secretariat to division-wide meetings and forums
- Collation of data from different business teams and consolidation of information for analysis.
- Supporting assigned Directors on tracking and follow-up on programmes.
**Qualification & Skill-sets**
- Degree in Information Technology or equivalent
- 4 years or more of working experience
- Strong analytical problem solving skills, good communication and presentation skills
- Detail oriented, proactive and driven
- Active learner
- Proficient in Microsoft Office, particularly in Microsoft Excel data manipulation
- ITIL / ITSM knowledge is a plus
- SLM (Service Level Management) knowledge & relevant Implementation experience is a strong advantage
- Outsourced Service Management, Contract Management related experience is a strong advantage
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