Customer Service Representative

2 weeks ago

Singapore Stafflink Services Full time

Job Description

MNC

**Transportation pick up**: Jurong West/ Woodland/ AMK/ Hougang
Good company benefits
Monday - Friday, 8am - 530pm
Permanent position

**Responsibilities**:
Facilitates good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
Participates in on-site visits to customers when necessary
Enters customers' orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
Processes customer urgent orders as and when needed
Manages order cut-over with product change requests from internal or external customers
Manages customer consignment inventory when required
Performs other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
Anticipates customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer. When appropriate, the CSR must decide to involve the Regional Sales Leader

**Requirements**:
Degree/Diploma in Business Administration or Engineering
2 to 3 years of relevant experience
Good PC skills, SAP knowledge preferable

Job Type
Permanent Full Time

Working Hours
Mon to Fri 8am to 530am
Salary
From S$3,000.00 to S$5,000.00
Location
East
Classification
Customer Service / Call Center

**EA Personnel**: Tiang Wan Ying

**EA Personnel Reg. No.**: R1767473

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